Privacy Policy
Your privacy matters to us at Calm Canvas Works
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Calm Canvas Works respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the safety of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This includes protected data storage, safeguarded communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive information transfers are encrypted to safeguard data during transmission between your browser and our infrastructure.
Limited Access
Only authorized staff who require data to provide services may access customer information.
While we implement robust security measures, no online transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please reach out using the contact details at the end of this policy. We will reply within a reasonable period as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details are kept for three years after the last service interaction
- Payment transaction records are kept for seven years to satisfy tax and accounting requirements
- Website analytics data is kept for about two years and two months for service improvement analysis
- Marketing communication preferences are kept until you unsubscribe or there is two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your online experience and to learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, refer to our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Calm Canvas Works and its site. We are not responsible for the privacy practices of any external sites.
We recommend that you check the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy periodically to reflect changes in our practices, offerings, or legal requirements. When substantial updates occur, we will refresh the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Calm Canvas Works Privacy Team
51 Petal Parade, London
London, United Kingdom SW1A 2AA
Email: info@calmcanvasworks.pro
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.